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Please call +603 40438131 during Office Hours which are:
MON - FRI 09:00 to 17:30
SAT: 09:00 to 13:00
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Please call +60 122239818 during off-hours and Saturdays, Sundays and Public Holidays. |
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Send us a FAX to +603 40432131 |
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Send us an Email to
service@ricmas-malaysia.com |
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Visit our Service Center at:
513 Jalan Tiong
Batu 3, Off Jalan Ipoh
51100 Kuala Lumpur
» map |
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| WEB REGISTRATION FOR JURA |
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We are working on a web-based warranty submission for all Jura IMPRESSA Machines.
As for now the Warranty for Jura IMPRESSAs are issued as a Registration Form and a Warranty Card.
You do not have to send us your Warranty Card. All necessary information is kept under the Registration Form.
Warranty Period
Currently we grant a two years Warranty on domestic Models (or 5,000 brewing, whichever comes first) and one year for commercial models.
» Terms read here
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We are here for you in case you need of help for your Jura IMPRESSA Espresso machine or your WMF Coffee Machine. You can always call us for telephone support and seek advise in case you are facing any problem with your unit. Customer Service is at our very front and your problem is important to us. |
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Jura IMPRESSA Switzerland |
Sales of Jura IMPRESSA Machines
All Jura Machines sold in Kuala Lumpur (Klang Valley) are, upon customer request, delivered and installed at your home. The delivery personnel will do a demonstration and set the machine to your requirements. » get details here |
Servicing of Machines
As Jura Machines are normally used domestically we adopted to customers need and we provide three types of servicing: |
- Carry in Service
- On Site Service
- Collect and return Service
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Carry in Service
You can carry your machine to our Service Center during office hours to get it repaired.
On Site service
Please arrange with our friendly operators to arrange for a service visit to your home or office.
Collect and Return Service
If you like us to collect your faulty machine from your home, please do give us a call to arrange for a pick-up. » get details here
It is always advisable to get your machine serviced at our workshop where we have computer diagnostic software and we also will be able to update your machine to the latest software version.
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Warranty Works
We carry out local as well as International Warranty Works. Independant where you purchased the machine, you will be entitled to the warranty conditions as supplied during purchase. Please always produce the Sales Invoice as proof of purchase as well as the Warranty card which was issued upon purchase.
» get details here
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WMF Coffee Machines Germany |
WMF Coffee machines are normally used commercially and can't be moved as easily, we have adopted to the needs of customers and provide on-site servicing.
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Sales of WMF Coffee Machines
The prices for WMF Coffee Machines include delivery and installation of the machine at the customer place. No plumbing or electrical works will be carried out. |
On Site Servicing
We carry out servicing at your office or restaurant upon arrangement of an appointment with our operators.
Service Agreement
We strongly suggest to sign for a Service Agreement for all WMF Coffee Machines. This will assure the optimal up-time of your machine.
Servicing on Cruise Liners
We carry-out servicing on Cruise Liners upon appointment of a minimum of 3 working days. All necessary documentation / passes have to be arranged by the Ship or their appointed Agents.
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